
AI-Powered Customer Service Agents in 2025: Are They Replacing Call Centers?
In 2025, AI customer service agents are handling millions of queries daily. But will they replace call centers—or create new opportunities?
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In 2025, AI customer service agents are handling millions of queries daily. But will they replace call centers—or create new opportunities?
AI agents are moving from novelty to necessity. This guide explains how modern agents plan tasks, call tools, retrieve knowledge, and stay safe—plus a practical blueprint to build one your users will trust.
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